Twin Oaks Glamping reserves the right to change the website, including prices, terms and conditions without notice.
We also reserve the right to refuse entry to the site, cancel bookings, or instruct people to leave the site for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions).
Booking
Twin Oaks Glamping can only take bookings from people over 18 years of age. Bookings can be taken by phone or email.
Unfortunately we cannot accommodate stag and hen groups.
The minimum booking is for 2 nights.
Confirmation of the booking will be sent by email after we receive payment.
A deposit of £75.00 per Belle tent and £150 per Shepherds is required to secure against damages, anti social behaviour or any additional cleaning beyond that expected from your stay.
Our Glamping site is considered to be a quiet area and we do ask guests to keep noise levels to a minimum after 10pm out of courtesy to other guests and the residents in the local area. If there are any complaints about your behaviour you will be given one warning. If you continue then you will be asked to leave the site and you will loose your deposit. No refund will be given.
Changes to Bookings
Please let us know as soon as possible and we will endeavour to help and accommodate any changes you wish to make.
Cancellation by you – Any cancellation must be requested by email from the person who made the booking.
Cancellations from 8 weeks to 4 weeks before arrival will be given a 75% refund.
Cancellations within 4 weeks of arrival will not be refunded.
We do recommend you take out holiday insurance to cover illness, cancellations and accidents.
Cancellation by Us
In the event that we need to cancel your holiday due to unforeseeable circumstances, such as, but not limited to, Covid-19, extreme weather conditions or ill health, we shall inform you as soon as possible and refund all money paid to us, by you to the same method of payment as the booking.
Twin Oaks Glamping reserves the right to close the glamping site in the unlikely event that unforeseen circumstances make glamping hazardous. In these circumstances, guests will be refunded pro-rata for any period of their holiday untaken. Twin Oaks Glamping cannot accept liability or responsibility for any loss, including consequential loss caused by cancellation on our part.
Arrival and Departure Times
Check-in is between the hours of 3-7pm, we will provide full directions prior to your arrival. Please text us with an estimated arrival time on 07834-824716
Check out time is 10:00am and we ask that you leave your accommodation clean and tidy, with all crockery washed and returned to its place and all rubbish placed in the bins provided.
Damages and Security Deposits
Small accidental damages or breakages will not normally be charged but please report all damages to us before you leave.
Should any facilities or equipment be damaged wilfully, or through inappropriate use you will be held responsible for the cost of repair or replacement of that item.
Liability
Twin Oaks Glamping cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions, acts of government, pandemic or any other event outside the reasonable control of Twin Oaks Glamping.
Twin Oaks Glamping accept no liability for theft, loss or damage, of whatever nature, during or as a result of a stay here.
Your Safety at Twin Oaks Camping
You are coming to stay on a countryside smallholding, which has its own natural hazards, including water (ie ponds / river side) and an array of wildlife that you need to be mindful of. Uneven ground, long grass, limited lighting, mud, dust, wildlife and insects, including ticks may all cause problems at certain times of the year.
Your stay will be enhanced if you bring suitable clothing and footwear to allow for the changeability of the British weather.
Some of the guest equipment, including the BBQs, and wood/firepits may cause injury if misused. Please ensure you read the operating instructions carefully before using, and ask for help if unsure. Any visiting children must be supervised at all times.
Our hot tub is wood fired. The wood is located in ‘The Pole Barn’ opposite the container. Please be respectful of the amount of logs you use, to ensure we don’t need to request guests pay for logs, as many sites do.
To heat the water, first light the newspaper & kindling with the matches found in the kitchen. Add two or three smaller logs and get them burning for 10 minutes, then add a further four logs and leave for 30 minutes, with the vent on the top of the fire box open about 2-3cm. After 30 minutes check the fire box and add a further 2-4 logs. Leave for a further 30 minutes and check the temperature. Once it has reached 40 degrees the hot tub is ready to use.
Do not add any further logs at this point or the water will overheat and be too hot to use. Always test the temperature of the water before entering to ensure it is suitable for you.
Do not allow the water to go below the indicated line, near the fire basket.
DO NOT EMPTY THE WATER FROM THE HOT TUB. THIS MUST ONLY BE DONE WHEN THE FIRE IS OUT AND STONE COLD, OTHERWISE THE FIRE BASKET WILL WARP AND BE RUINED & GUESTS WILL INCURE A REPLACEMENT CHARGE.
When enjoying the outside facilities, please respect our human and animal neighbours and keep noise to a minimum after 10pm.
By booking and coming to Twin Oaks Glamping you confirm that you understand the natural hazards of the site and agree to be responsible for yourself, your children and any children you are in charge of and to take all reasonable precautions against personal injury, injury to others and damage to the habitat, facilities and accommodation.
Site Regulations
We do not allow fireworks or sky lanterns.
Please respect the natural environment around the site and abide by the Countryside Code – leave gates as you find them, and leave no trace on the land.
We are unable to accommodate guests dogs.
Please leave the accommodation clean and tidy on departure.
If you are asked to terminate your stay due to abuse of site regulations, inappropriate or unsafe behaviour, no refund will be given.
No drones, kites or flying equipment is to be used on our site due to a nearby power line.
Contact Us
If you have any concerns regarding your booking and wish to speak with us, please contact 07834- 824716